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Privacy Policy

Effective Date: November 11, 2025

At Lubberts Landscaping and Maintenance, your privacy is a priority. We are committed to handling your personal information with integrity, transparency, and respect. We comply with British Columbia’s Personal Information Protection Act (PIPA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and telecommunications industry requirements under A2P 10DLC for SMS communications.

This Privacy Policy explains how we collect, use, protect, and share personal information when you engage with our company or visit our website.

1. Our Commitment

We are dedicated to protecting your privacy. Whether you are a client, prospective client, or website visitor, we handle personal information responsibly and maintain safeguards to prevent unauthorized access, misuse, or disclosure.

2. Definitions

Business Contact Information: Work-related details (name, title, business email, phone, fax, and address).

Employee Personal Information: Employee data related to employment, excluding normal business work product.

Personal Information: Any identifiable information about an individual, excluding publicly available business contact details.

3. Accountability

We take responsibility for all personal information under our control, regardless of whether third-party service providers handle it. Internal policies govern the collection, access, retention, and disclosure of information.

4. Collection of Personal Information

We collect only the information necessary for legitimate business purposes. Examples include:

  • Contact details (name, phone number, email, address)

  • Communication preferences, including SMS opt-in consent

We only collect personal data directly from you.

5. Aggregate & Technical Data (Cookies and Browsing Information)

When you visit our website, certain non-identifiable data (e.g., IP address, browser type, pages visited) may be collected automatically. This helps us improve site performance, monitor usage, and enhance the user experience.

Our site may use cookies to remember your preferences and personalize your browsing experience. Cookies cannot access your hard drive or compromise stored data.

For more information:

If you prefer, you can set your browser to block or restrict cookies.

6. Purposes of Data Use

We use your personal information to:

  • Deliver landscaping, maintenance, and property care services

  • Communicate updates, scheduling, and service information

  • Provide SMS alerts (with your opt-in consent)

  • Improve website functionality and marketing effectiveness

  • Comply with legal and regulatory requirements

We do not sell or rent your information to anyone.

7. Consent

We obtain consent for the collection and use of personal information unless otherwise authorized by law. Consent may be withdrawn at any time, subject to legal or contractual restrictions.

8. Email & Unsubscribe

You may unsubscribe from our marketing emails at any time by replying with UNSUBSCRIBE in the subject line.

9. SMS Messaging Program

By opting into SMS communications, you agree to receive service-related messages, including reminders and updates.

Program Name: Lubberts Landscaping and Maintenance SMS Alerts

Opt-Out: Text STOP to unsubscribe (a confirmation message will follow).

Rejoin: Opt in again via our website or client form.

Help: Text HELP or email info@lubbertslandscaping.com

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Message & Data Rates: Standard rates may apply; frequency varies.

Additional SMS Compliance Statement:

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

  • Sharing with subcontractors in support roles is permitted under confidentiality agreements.

  • SMS opt-in data and consent will never be shared beyond what is necessary to deliver text message services.

10. Sharing of Information

We only share personal information in limited, necessary circumstances:

  • With subcontractors providing essential support services (e.g., secure hosting, IT, customer service), under confidentiality agreements

  • When legally required by law, regulation, or court order

  • For SMS services, with approved providers or aggregators

11. Access, Accuracy & Corrections

You may request access to your personal data, and we will provide it within a reasonable timeframe, subject to applicable law. You may also request corrections to ensure accuracy.

12. Retention of Records

We retain personal information only as long as necessary to fulfill business and legal requirements. Once no longer required, data will be securely deleted or anonymized.

13. Security Safeguards

We use administrative, physical, and technical safeguards to protect personal data. While no system is completely immune, we continuously review our security measures.

14. Complaints & Dispute Resolution

If you have a privacy concern, you may submit a written complaint to us. We will investigate promptly. If unresolved, you may escalate the issue to the Office of the Information and Privacy Commissioner for British Columbia (OIPC).

15. Children’s Privacy

We do not knowingly collect information from individuals under the age of 18. Individuals under 18 years of age should obtain parental consent before providing their personal data.

16. External Links

Our website may include links to third-party sites. We are not responsible for the privacy practices of those sites.

17. Updates to this Policy

This Privacy Policy may be updated periodically. Updates will be posted with a revised effective date. In significant cases, we may notify clients directly.

18. Governing Laws

This Privacy Policy is governed by the laws of British Columbia and Canada, including PIPA, PIPEDA, and A2P 10DLC compliance rules.

19. Contact Us

If you have questions or wish to exercise your privacy rights, please contact us:
 Lubberts Landscaping and Maintenance
 Email: info@lubbertslandscaping.com